Telephone befriending

Our telephone befriending service supports people over 60 years old living in England and Wales.

Our telephone befriending service is running at full capacity and so unfortunately, we aren’t taking on any new clients or volunteers. We suggest contacting The Silver Line on 0800 4 70 80 90 or Independent Age on 0800 319 6789, both of which offer telephone befriending services.

A mature man enjoying a conversation on his smartphone from the comfort of his couch

Our befriending service is ideal for older people who live alone with little contact from family or friends. This amazing service helps prevent feelings of loneliness and isolation by providing a regular phone call from a friendly volunteer.

A phone call from a friend

Our telephone befriending service recruits volunteers to make regular phone calls. By developing friendships over the phone, the service aims to reduce feelings of loneliness and isolation and improve your quality of life and well being.


Just like a true friend, our volunteers will take time to listen to you and share life’s ups and downs, chatting about current affairs, listening to your news or just discussing the weather.

Keeping involved

As your friendship develops, you may find life looks more interesting again. Our volunteers can help you re-engage with your local community – for example by putting you in touch with local events or services.

Telephone befriending main features

  • A regular phone call, at least once a fortnight at a suitable time
  • You and your volunteer will be carefully matched, though you won’t meet face to face as this is a telephone befriending service only
  • With your permission, volunteers can talk to our staff to help you access other services or support, if required
  • All our volunteers are carefully recruited and undergo thorough checks and references

To find out more about the service, please call 0330 332 1110 or send us an email