People told us that staff were caring and kind. One person told us, “Staff are very nice, very helpful and do everything that they can.” Another person told us, “Staff are very pleasant and kind. I can’t praise them enough, they’re excellent.”
People received care and support that was responsive to their needs. One relative told us, “I was involved in [family member’s] care planning from the get go. [Staff] have always been good at keeping me informed and discussing what is the best way forward.”
People’s risks were assessed and staff took action to reduce them.
People’s nutritional needs were met and they were supported to access healthcare services whenever they required.
Staff encouraged people to express their culture and maintain their independence.
The service gathered the views of people and their relatives and acted on them.
The registered manager worked in collaboration with other organisations to improve outcomes for people.
We are are working to improve processes and procedures at Orford House and have an action plan in place to address issues raised in the CQC report.
Fees are based on an assessment of your individual care needs and will be calculated following a visit. Our fees at Friends of the Elderly Coulsdon start from £890 per week.
Book a visit
If you would like to speak to us about any aspect of finding a care home or would like to book an appointment over the phone, please call us on:
020 8660 2875 (Care home)
020 7730 8263 (Head office)
Orford House Woodcote Park, Meadow Hill Coulsdon CR5 2XN
Friends of the Elderly, registered charity in England and Wales (no 226064); registered company in England and Wales (no 133850). Registered office 40-42 Ebury Street, London SW1W 0LZ. A company limited by guarantee.