MoorHouse-Main cropped

Moor House, Surrey

Specialists in residential care

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We felt humbled by the constant care, attention and genuine love she was given.

About Moor House

Category: Residential care


Moor House is a purpose-built residential care home, set on the outskirts of Staines-Upon-Thames in Surrey. All our rooms are spacious, light and airy, feature en suite bathrooms and have facilities like a television point and telephone socket.

Whether you’re looking for somewhere to sit and relax, a quiet place to read or somewhere to talk to friends and family, Moor House has a number of places to choose from. With a garden that includes a patio and sheltered seating area, as well as a range of communal areas – including a lounge, spacious dining room, library, a picturesque conservatory and a coffee shop, there’s sure to be somewhere that takes your fancy.

We have a strong, committed and enthusiastic team, specialising in residential care. We understand that every resident is different, which is why we create a personalised care plan for each person. That way, we can make sure individual needs are met and that Moor House feels like home.

We’re also able to offer respite care at Moor House. If this is something you’d like to know more about, please get in touch.

  • From garden parties, afternoon teas, exercise groups to movie nights and trips out, our active social calendar means there’s always something going on at Moor House.

  • Friends and family are always welcome at Moor House – they can join for a meal, take part in one of our many activities, or just spend time sitting with in our garden.

  • Good quality food is important for health and your happiness. That’s why our team of on-site catering staff freshly prepare a menu of nutritious meals to enjoy.

  • All of our staff are highly trained, enthusiastic, compassionate, and work hard to ensure Moor House feels like home.

CQC Report

CQC Report Overall: Good
Safe
Requires improvement
Effective
Good
Caring
Good
Responsive
Good
Well-led
Good

Report highlights

  • People told us they felt safe at the home: “I’ve felt very safe, the staff are excellent”.
  • People’s needs were assessed when they entered the service and on a continuous basis.
  • Information regarding people’s treatment, care and support was regularly reviewed .

Note:

  • Since the inspection, staffing numbers at night have been reviewed to allow appropriate levels of staffing to meet the needs of the residents at any given time.

Last inspected
19 March 2015

Download full report
Lyn Spivack, manager cropped

Lyn Spivack, Manager

We’re proud of the friendly, family atmosphere at Moor House – ours is a small, purpose-built home – and we’re family oriented.

We aim to make Moor House as homely as possible as we recognise it can be hard to leave your own home, so when a new resident moves in, we encourage them to bring possessions and even sometimes their own bed with them. We work very hard to make Moor House welcoming and the transition as easy as possible.

Our approach to our work is compassionate and centred around the individual. An important part of our welcome for new residents is to make sure they have a key worker, a health care assistant who will look after them, help them settle in and be a known name and face whilst they are still new.

Fees

Fees are based on an assessment of your individual care needs and will be calculated following a visit. Our fees at Moor House start from £880 per week.

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Contact Us

If you would like to speak to us about any aspect of finding a care home or would like to book an appointment over the phone, please call us on:

020 7730 8263

Location

Moor House
Vicarage Road
Staines-upon-Thames
Surrey, TW18 4YG

Telephone: 01784 453 749
Fax: 01784 469 188